7 Things Groomers Wish Clients Knew

Grooming pets can be a tough way to make a living, especially when your customers simply don’t understand how much work goes into caring for their furry friends.



As a groomer, you spend day after day doing what you love—working with animals. From the outside looking in, this may seem like an easy, fun way to make a living, but the reality is that grooming pets and satisfying their picky parents is hard work that is only made harder by clients’ misperceptions about your chosen profession. With this in mind, Pet Care Insurance (PCI) has put together a list of seven things that groomers wish pet owners knew.


1. Regular Brushing Makes Dogs—and Groomers—Happy
“Combing through matted, tangled and knotted hair is such a blast,” said no groomer ever. Dogs don’t need to be ready for the prom at the end of a brush; however, a nice, simple daily brush will do the trick.
Honestly, how many times have you thought, “The only time this pup gets brushed is right before his appointment”? It can take a while to get a dog used to being brushed, so it’s necessary to make it part of the daily routine. A dog that has a bath and brush frequently makes groomers—and pups—much happier.


2. Human and Dog Grooming Isn’t Comparable 
Few things get a groomer’s dander up more than this. A human haircut or appointment isn’t a fair or accurate comparison to a dog grooming appointment. Everything from cut to client brings groomers a different set of challenges to what a hairstylist faces.

Most pet parents would see the light if they’d just stop and ask, “When was the last time I bit, ran away from, peed or pooped on my hairstylist?”
Perhaps if they considered that a dog has more hair to be trimmed, as well as baths to be given, nails to be clipped, ears to be cleaned and sometimes even a sanitary trim or an anal gland cleaning that must be done, they may understand the inherent differences in human and dog grooming.


3. Groomers Know About Grooming
How many dogs and dog breeds do you see each day, month and year? Your experience makes you more than qualified to give an opinion on what type of grooming looks good on each breed. However, pet parents always seem to think that whatever fad they saw on Pinterest or YouTube is the answer.

Don’t you wish pet parents would understand that you want to work with them, not against them? It’s not like you want the dog to look like something the cat dragged in. After all, you just want the dog to look good and be comfortable. However, it seems some people like chaos and disorder. So, to keep them happy, you simply do what they ask and hope they understand it’s not your fault their dog looks like a cross between Chewbacca and Cousin It after the cut.


4. It’s Important to Start Grooming Dogs When They’re Young
Every once in a while, you get those perfect pet parents—you know, the ones who have been bringing Crusher, The Mighty Pomeranian, to the groomer since he was just a pup. Wouldn’t it be nice if you could get all your pet parents to do that? Of course, their fur baby might be nervous at first, but if they come often, being groomed will be a fun experience instead of a scary one.


5. Your Groomer Isn’t Mean to Your Dog
Preferences—people have them and so do dogs. Some dogs have stress, anxiety and fear about going to the groomer. Pet parents need to understand that a dog’s apprehension with the groomer isn’t usually a reflection of how the groomer treats them. It might simply be that they don’t enjoy the grooming experience.

You see each dog as a guest. Accordingly, you try to be as hospitable and generous as you can. How many times have you had to recommend, “If you bring your dog to me more often, he’ll be more comfortable with being groomed and be less anxious.”


6. Introducing Me to Your Dog Is Crucial
If you didn’t love dogs, you wouldn’t be a groomer. But loving pets doesn’t mean you automatically know everything about them. Years of experience have helped you to know what dogs like in general, but wouldn’t it be nice if pet parents would tell you their pet’s specific likes and dislikes?
You want to help the dog be comfortable and happy. For this to happen, pet parents need to let you know going into your appointment how to best do this.


7. The More Specific a Request, the Better
When it comes to making pets look and feel their best, you work a lot of magic. But some pet parents think that extends to mind reading. If a pet parent has a specific look or cut in mind, they need to communicate that. Sometimes, it’s like they think you have magic clippers that know exactly what they want.
It’s important to keep expectations reasonable, in terms of the end result, but a more detailed request is often better. With social media and image searches, clients could bring in a picture or two of what they expect their dog to look like. Even if they don’t bring in a picture, encourage pet parents to come prepared with requests, such as, “Could we just do a half-inch trim,” or, “I just need her nails clipped.”  gb


Pet Care Insurance (PCI) provides groomers with affordable insurance tailored to their needs. Policies can be purchased online in 10 minutes or less and documents can be downloaded immediately after. Learn more at petcareins.com.


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