Ensuring Health & Hygiene

Two-leggeds never cease to amaze me.  In the past 48 hours I have had a woman berate one of my staff for  emptying her bichon’s anal glands without permission, and another customer upset because we gave her golden retriever a flea bath.  By the way, the golden had fleas, and the bichon frise had the dire need for this service, if you catch my drift.

I understand that people are stressed about money, and  I totally get that there may be some service providers in this world that are looking for ways to boost the bottom line; however, dealing with fleas and anal gland fluid would not be anybody’s first choice to make an extra buck!  Am I right?  I think I am.  Perhaps if I were to throw in an unexpected nail polish , hit a customer with an exorbitant  dematting fee or the like, but not fleas and anal glands! 

Really, there is no joy in performing these services, and we don’t charge enough for them in the first place.  Personally, I thing expressing glands is worth at least $50, but we’ll never see it.  Fleas, well, that is worth even more!  Now I’m itchy just thinking about the little beasts, I’m worried about the infestation of my store, which I will bomb at the end of the day at a cost of a few bucks, and I am spending more time on labor using more expensive shampoo!  All of this for an extra small surcharge, and clients think we may be doing it unnecessarily?  Think again, two-leggeds…  think again!

Here is the text of the sign on my front counter for the next eight weeks.  Feel free to use it!

Notice To Our Clients

We reserve the right to perform the following services without notifying our human customers:

·    Flea and tick treatments if pests are discovered on your pet

·    Anal Gland Expression if your pet ‘s glands are full or have been semi-emptied

·    Medicated baths if it is our honest belief that it will relieve itching or other skin-related discomfort.

It is not our intention to boost the bottom line, but rather care for the health and hygiene of our four-legged clients.  By entrusting the care of your baby to us, we hope you understand our intentions.