Q&A with Veteran Groomer Nikki Rickett

At this year's Intergroom (held April 16-18 in Secaucus, N.J.) Grooming Business had the pleasure of meeting veteran groomer Nikki Rickett, the owner of Custom Clips Grooming in De Peyster, N.Y., established in 1994. Here, Rickett shares some thoughts on the state of the grooming industry, the impact of natural products, and staying at the top of your game.

Grooming Business: How has the grooming industry changed in the last few years?
 
Niki Rickett: I've seen tremendous changes in the grooming industry in the last few years.  Grooming businesses are moving to the forefront of the pet industry and are moving from "Shops" to "Salons" and "Spas."

Groomers are improving their image and public perception.  Grooming is moving from a "hobby" to a bona fide business and is being recognized as such by the banking and insurance industries, making it easier to grow and protect our businesses.

In the past year, through the recession, grooming has maintained a steady growth despite the lacking economy, which proves its worth in the business world.


GB:  What impact have natural and holistic products had on your salon?
 
Rickett: I've had clients ask about what ingredients are in the products that I use in the shop.  Thankfully, I've educated myself about the ingredients in the products I use and am able to properly discuss the safety of these products. I haven't had a client demand natural/holistic products but I do recommend natural/holistic remedies and/or supplements (like apple cider vinegar) if they have a specific problem.  I also ask that they check with their veterinarian before using these items to avoid an unseen problem or conflict.


GB: What tip would you give to other groomers?
 
Rickett: Seminars, seminars, seminars!  It is the best way to continue your education and stay on top of the latest trends and equipment.
Always keep your eye open for new business opportunities in the industry and diversify your business to help maintain your income.